I cannot say enough great things about Nordic Visitor. Our additions were easily accommodated.I will definitely use Nordic Visitor again for my travels. It was an unforgetteble expirience and we thank Nordic Visiter for this. Sofia managed to put in all the fun, without the stress. We would definitily recommend Nordic Visitors to our friends and hope we can come back soon. With the maps you could easily find everything. WE CANT WAIT TO COME BACK AND SPEND LONGER RATHER THAN THE EXPRESS TOUR. KOLBRUN WAS EXTREMELY HELPFUL AND FRIENDLY. I HAD BETTER SERVICE THAN FROM MY LOCAL TRAVEL AGENT HANDLING THE REST OF MY TOUR. I AM BASED IN SOUTH AUSTRALIA AND TO BE DEALING WITH AN AGENCY IN ICELAND WAS QUITE SURREAL. I WAS VERY IMPRESSED BY THE PERSONAL SERVICE AND RAPID RESPONSE TO QUERIES. I cannot fault anything with our tour experience. Kolbrun was excellent with everything, and assisted us with a train from Gothenburg to Copenhagen. We have never had hotel staff find and return lost items before and we really felt Kolbrun was watching over us and had our back.
The hotel staff must have contacted Kolbrun to let her know and she had the glasses returned to us, again great customer service. We also left a pair of glasses at our hotel in Flam. The only hotel that we were disappointed with was in Bergen but we only had to mention it to our travel advisor Kolbrun and she immediately addressed the concern and issued us a credit. The helicopter ride to the Ilulissat glacier was also a highlight and standing on the ice cap by the glacier was an unforgettable experience.
The local people were very friendly and welcoming.
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